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Lakeshore Painting LLC.

Privacy Policy

Last Updated: 10/5/2023

I. Introduction

Welcome to Lakeshore Painting LLC’s Privacy Policy (“Policy”). This Policy elucidates our practices concerning the collection, use, and sharing of your personal information. Through both online and offline interactions, we gather various types of personal information for different purposes, as outlined below.

When we refer to “we,” “us,” or “our,” we mean Lakeshore Painting LLC, the sole controller of your personal information under this Policy. “You” refers to individuals who interact with us through our website, applications, forums, blogs (collectively known as the “Sites”), or avail of our products and services (collectively referred to as the “Services”).

Consent to Data Processing

By accessing our Sites, engaging with our online platforms, or utilizing our Services, you hereby consent to our collection, use, and disclosure of your personal information as described in this Policy. It's crucial to read and understand our practices and your associated rights regarding your personal data. If you do not agree with our policies and practices, you should not use our Sites or Services.

Understanding and Acceptance

The intention of this Policy is not just to comply with the legal requirements of privacy protection but also to inform you in a transparent and comprehensible way about the scope and purpose of our data processing. By understanding how and why we process your data, we aim to foster a safer and more informed digital environment for our users.

This Policy is designed to be consistent with the data protection laws and regulations applicable in Illinois and the United States, including the Illinois Personal Information Protection Act (PIPA). Engaging with our Sites and Services means you understand and accept the terms outlined in this Policy, acknowledging that we will collect, use, and share your information in the following ways.

II. Information We Collect

A. Personal Information

When requesting an estimate, we collect the following:

  1. First and Last Name

  2. Address

  3. Phone Number

  4. Email Address

B. Sensitive Personal Information

  • Health-Related Information: In certain instances, you might voluntarily provide health-related information, such as allergies, which we need to consider to safely and effectively provide our Services to you. We handle this sensitive data with the utmost care and confidentiality, using it solely for the service-related purposes for which it was provided.

C. Usage, Additional Information, and Inferences

  • When you interact with our website or engage with us through other platforms, we receive, collect, and store any information you enter or provide.

  • We collect your IP address, login credentials, and other detailed session metrics for user experience enhancement.

  • We gather feedback, comments, and other communications you might send us.

  • Inferences: Based on the data you provide, we may draw inferences to tailor our services better and predict your preferences or future needs related to our painting services.

D. Audio Information

  • Customer Service Calls: When you communicate with our customer service, your calls may be recorded for quality assurance and training purposes.

III. Cookies and Tracking Tools

Lakeshore Painting LLC utilizes cookies and other tracking technologies to enhance user experience and analyze the performance and traffic on our website. Here's a detailed breakdown of how these technologies are used:

A. Cookies

Cookies are small files placed on your device that allow us to recognize and remember you. They are used to:

  • Enhance User Experience: Cookies help in remembering your preferences and understanding how you interact with our website, which assists in providing a smoother and personalized browsing experience.

  • Website Optimization: We employ cookies to analyze user behavior, which enables us to optimize our website's functionality and content effectively.

B. Google Analytics

We use Google Analytics, a service provided by Google, Inc., to collect and analyze information about how users navigate and interact with our website. Google Analytics uses cookies to:

  • Traffic Analysis: Understand the volume of traffic, the source of traffic, and how users move around our site.

  • User Behavior: Analyze user behavior, such as the time spent on the website, the pages visited, and the links clicked.

  • Improvements & Personalization: This data assists us in improving the website's structure, content, and overall user experience.

Google Analytics does not identify individual users or associate your IP address with any other data held by Google. For more information on Google Analytics, please visit Google's Privacy & Terms.

User Choice and Control

You have control over your cookies preferences. Most web browsers allow you to manage cookies through the browser settings. You can set your browser to block cookies or alert you about them, but some parts of the site might not function properly without them. For more information about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

IV. Use of Information

We use your information for the following purposes:

  1. Providing and Improving Services:

    • To provide and maintain our painting services.

    • To improve and personalize your experience.

  2. Communication:

    • We may contact you to schedule or confirm appointments, discuss project details, address issues or questions related to the painting services we're providing, resolve disputes, or collect payments owed.

    • We might also reach out to gather your feedback through surveys or questionnaires, update you about changes to our services, or send news and offers related to Lakeshore Painting LLC.

    • For these purposes, we may contact you via email, phone calls, text messages, or traditional mail, as needed to fulfill our service agreement, comply with applicable laws, and maintain a productive customer relationship.

  3. Legal Compliance and Protection:

    • To adhere to legal requirements and protect the rights and interests of Lakeshore Painting LLC, its customers, and the public.

IV. Protection of Information

At Lakeshore Painting LLC, we are dedicated to safeguarding your personal information. Our website is hosted on Wix.com, which implements stringent security measures designed to protect the personal information shared with us. Here are the specific measures taken:

A. Secure Hosting on Wix

  • HTTPS Secure Access: Wix provides secure HTTPS access to most areas on our services, enhancing the security of data transmitted through our website.

  • SSL/TLS Encryption: For sensitive payment information, such as credit card numbers submitted through our designated purchase forms, Wix offers an industry-standard SSL/TLS encrypted connection to protect the data during transmission.

  • PCI DSS Certification: Wix maintains regular certification under the Payment Card Industry Data Security Standards (PCI DSS), ensuring that our website can securely handle and process credit card transactions.

B. Proactive Security Measures

  • Continuous Monitoring: Wix actively monitors its systems for possible vulnerabilities and attacks. This vigilant approach helps in identifying and mitigating security risks proactively.

  • Enhanced Security Protocols: Wix continually seeks innovative ways and employs third-party services to enhance the security of its services, thereby further protecting the privacy of our visitors and users.

V. Retention of Data

We retain your personal data as long as necessary for our legitimate business interests, including fraud detection, and compliance with legal obligations.

VI. Disclosure of Data

We don’t sell or rent your data but may share it under legal obligations or to protect our rights and interests.

VII. Data Storage and Third-Party Hosting

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

VII. Third-Party Services

We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, or assist us in analyzing how our services are used. These third parties have access to your data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

VIII. Children’s Privacy

Our Services don’t address individuals under 18. We don’t knowingly collect data from minors.

IX. Changes to the Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

X. Your Rights

(Illinois residents may have additional privacy rights. Please contact us to exercise these rights.) If you wish to discontinue data processing or don't want us to process your data anymore, please contact us at LakeshorePaintingCompany@gmail.com.

XI. Contact Us

For questions or concerns, reach out at:

XII. Jurisdiction

This Policy is governed by the laws of Illinois.

XIII. Data Integrity

We process information in a way that is compatible with and relevant for the purpose for which it was collected.

XIV. Enforcement

We regularly review our compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or our treatment of personal information by contacting us.

XV. Definitions

This Policy incorporates by reference all definitions set forth in the applicable data privacy laws of Illinois and the United States.

XVI. Conclusion

Lakeshore Painting LLC is deeply committed to maintaining the trust and confidence of our clients and visitors to our website. Protecting your privacy is fundamental to the way we conduct our business, online and offline. The guidelines and practices outlined in this Privacy Policy have been crafted with utmost diligence and care to ensure your data is handled responsibly, transparently, and securely.

We strongly encourage you to periodically review this Policy to stay informed about how we continue to protect the personal information we collect. Your continued relationship with Lakeshore Painting LLC and use of our Services represents your acceptance of this Policy and any future changes we may make to it.

Should you have further questions or concerns regarding our privacy practices, or if you wish to exercise your rights and options related to your personal data, please do not hesitate to contact us at LakeshorePaintingCompany@gmail.com. We value your privacy and are always here to address any inquiries you may have with transparency and promptness.

 

Together, let’s foster a secure and trustworthy environment for all our interactions. Thank you for choosing and trusting Lakeshore Painting LLC with your painting needs.

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